PRIVACY POLICY
This web site is owned and operated by Tradebond International Pty Ltd ATF Tradebond International Trust T/As Total Image Group. ABN: 69 321 902 645

Website Privacy Policy General
Total Image Group (Total Image)respects the privacy of every individual who visits our Site or responds to ourinteractive advertisements. This Privacy Policy outlines the information Imagewill collect and how we will use that information. This Policy will alsoinstruct you on what to do if you do not want your personal informationcollected or shared when you visit Image Sites or respond to our advertisements.

Personally Identifiable Information
Total Image will not collect any personally identifiable information about you (that is, your name, address,telephone number or e-mail address) unless you provide it to us voluntarily.If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please contact us at the Site with the details listed at the bottom of this Policy. We will use reasonable efforts to delete your information from our existing files.When you do provide us with personally identifiable information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services, we may use that information to contact you, to protect our rights or property and we may provide that information to third parties.

Children
Total Image has no intention of collecting any personally identifiable information (that is, name, address, telephone number or e-mail address) from individuals under thirteen (13) years of age without parental consent. Where appropriate, Image will specifically instruct children not to submit such information on our Site or respond to our advertisements. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the e-mail address or phone number listed at the bottom of this Privacy Policy if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our existing files. Non-Personally Identifiable Information Collected Automatically In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include but is not limited to the following: the type of Internet Browser you are using, the type of computer operating system you are using, other web sites visited, and the domain name and/or I.P addresses of the website from which you linked to our Site or advertisement and other non-personal information. PLEASE NOTE: Under certain circumstances, I.P. addresses and/or domain names may be linked to personally identifiable information, when this information is stored in databases managed by internet registrars or registries. Information We May Place Automatically On Your Computer's Hard Drive When you view our Site or advertisements, we may store some information on your computer. This information will be in the form of a 'Cookie' or similar file and will help us in many ways. For example, Cookies allow us to tailor the Site or advertisement to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Basis of Privacy Policy Principles
The privacy principles of this policy are based on international standards of privacy protection, such as the Information Privacy Principles set out in section 14 of the Commonwealth Privacy Act, 1998, and section 6 of the New Zealand Privacy Act 1993 and the Australian Privacy Charter.

Security of Information
Total Image takes reasonable steps to preserve the security of 'Cookie' and personal information in accordance with this Site’s Terms of Use and Privacy Policy. We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, Image strives to protect such information. Image cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission we take reasonable steps to preserve the security of the information in our systems. Only certain employees have access to the information you provide us. For example, we impose strict rules on our employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration to data will not occur we try to prevent such unfortunate occurrences.

Acceptance and Changes to Privacy Policy
You acknowledge and accept that your use of the Site indicates your acceptance of this Site’s Terms of Use and the Privacy Policy. This is a current Privacy Policy. It replaces any other Privacy Policy for this Site published on this Site to date. Image may at any time vary the Privacy Policy by publishing the varied Privacy Policy on this Site. You accept that by doing this, Image has provided you with sufficient notice of the variation. Who to Contact If you have submitted personally identifiable information through our Site or interactive advertisement, and would like that information deleted from our records, please send an e-mail with your details and a contact number to our consumer relations department attention to: Marketing (info@totalimagegroup.com.au) We will use reasonable efforts to delete this information from our existing files.

Terms and Conditions Conditions of use
These terms and conditions govern your use of the www.totalimagegroup.com.au online store. By placing an order through our online store you express your understanding and agreement that you are bound by our terms. Please take the time to read the Terms and Conditions prior to ordering online. Personal Information Any information supplied to us by our customers is strictly confidential. We do not reveal, disclose, pass on or sell your information to anyone else.

Electronic Communication
When you place an order with Total Image you are required to provide a valid e-mail address or contact number which we will communicate with you regarding your order/s. If we are unable to supply your order, it will be placed on backorder, replaced with an identical product or we will provide you with a full refund immediately. Our customer service representative will contact you prior any action being taken.

Payment
Total Image accepts a number of payment options. Please check with Total Image to see if these are available to you or your account. Credit Card: Visa, Mastercard and AMEX (3.5% fee) Money order / Cheque: must be received by head office prior to order being processed. Please ensure your name, company and order number is on the back of the money order/cheque. Please send all money orders/cheques to PO BOX 199 WESTGATE, NSW, 2048. Account: Accounts are provided to companies that have been approved by Total Image prior to ordering. A credit application must be completed and approved with account terms and limits. Direct Deposit: Please ensure you use your order number or name as a customer reference. Payment must be received by head office prior to order being processed.

Delivery
Once your payment has been received by Total Image your order will be processed and if the goods are in stock your order will be dispatched within 10-14 working days. The goods will be delivered via courier or Australia Post. If your order is urgent please contact our customer service team on (02) 9569 6233.

Goods and Services Tax
Total Image collects and remits GST and complies with all Australian laws. Returns & Exchanges Please refer to our Returns Policy Page.

DISCLAIMER

Orders
It is the responsibility of the customers to inform Total Image if an order does not arrive within the indicated time frame. Once notified, Total Image will lodge an enquiry with the courier or Australia Post. Total Image will not be held liable for any loss or damage resulting from delivery. Please note that if an item has been lost in transit a replacement item will not be dispatched until a full investigation has been completed.

Images of Products
Due to varying design factors Total Image cannot guarantee that the colours in the product you receive will 100% match the colours you see on our website. Total Image will attempt to display the goods as accurately as possible.

Product Information
Total Image makes every effort to ensure that the most accurate information is displayed with our products. In the event that we find an error in the description you may choose to accept the corrected information or cancel the order. External Website Links Total Image website contains links to other websites. Total Image is not responsible for the contents or practices of these websites.

Contact us If you have any questions or concerns, please do not hesitate to contact us on (02) 9569 6233 between 8:30 am -530pm EST Monday – Friday. Alternatively you can send us an email on online@totalimagegroup.com.au